Cancellation Policy

The Barn Clinic’s policy regarding the right to cancel appointments and/or refuse patients. 

Clinic’s Discretion:

The clinic reserves the right to cancel appointments and/or refuse patients at its discretion. While we strive to provide timely and reliable healthcare services to our patients, there may be circumstances beyond our control or instances where accepting certain appointments is not feasible or appropriate.

Reasons for Cancellation:

Appointments may be cancelled by the clinic for various reasons, including but not limited to:

• Unforeseen emergencies or staffing shortages
• Equipment malfunction or maintenance issues
• Inclement weather or natural disasters
• Public health concerns or outbreaks
• Other unforeseen circumstances that may compromise the safety or quality of care provided

Reasons for Refusal:

Patients / appointments may be refused by the clinic for various reasons, including but not limited to:

• Non-compliance with clinic policies or procedures
• Previous instances of disruptive behaviour or non-payment
• Patient history indicating potential safety concerns for staff or other patients
• Inability to provide the necessary level of care or treatment required by the patient
• Other circumstances deemed incompatible with the clinic’s values.
• Patient involved in active or previous medical litigation.
• Repeated late cancellation, late attendance to appointments, or failure to attend appointments.

Notification of Cancellation/Refusal:

In the event that the clinic needs to cancel an appointment or refuse a patient appointment, every effort will be made to notify the affected patient in a timely and respectful manner. Notification may be provided via phone call, email, or written correspondence, depending on the circumstance.

Rescheduling Options/Appeals Process:

Patients whose appointments are cancelled by the clinic will be given priority for rescheduling once the situation permits. There is no appeals process for patients who have been refused by the clinic.

No Liability or Obligation:

The clinic shall not be held liable for any inconvenience, loss, or damage incurred as a result of the cancellation of an appointment or refusal of a patient appointment. Patients are encouraged to seek alternative healthcare providers if their needs cannot be met by the clinic.